Terms & Conditions

To take full advantage of your personal treatment time with Obsession we encourage Spa clients to arrive 15 minutes before your appointment time and Hair clients to arrive 5 minutes before your appointment time. This means we can fully understand your dreams, hopes and desires from the treatment and live up to your expectations. Sadly arriving just 5 minutes late will mean we have less time to dedicate to you and will reduce your wonderful treatment experience.

Cancellation Policy

The treatments you have booked are especially devoted to you. A 6 hour cancellation notice is kindly required or we regret a 50% fee of the total treatment cost will be charged.

New Client Thank You Promotion

All new clients can enjoy a £10 voucher to use on their next treatment or service.  The following Terms & Conditions apply:

  • £10 off any full price treatment or service
  • cannot be used in conjunction with any other offer
  • no cash alternative is available
  • valid for use in one transactioon only
  • one voucher to be redeemed per transaction
  • excludes voucher purchases
  • photocopies will not be accepted and the voucher is non transferrable
  • subject to availability
  • valid for 3 months from date of first visit

Promotions

We run regular promotions throughout the year on both products and services. All promotions without exception are subject to the following terms and conditions:

  • specific time frame, outlined in the published information
  • promotions cannot be used in conjunction with any other offer
  • subject to availability
  • selected stylists or therapists only
  • only while stocks last

Mobile Phones

We understand about busy lives and the need to remain available, if this means you have to have a mobile phone we simply ask that it gets turned to silent.

Security

When visiting the Spa we recommend minimal jewellery as it can easily be lost and can hamper treatments.

No items may be left on the premises when you depart, please ensure that you take all your belongings with you.

Finally, please note these prices are exclusive to each salon and are subject to change without prior notice.

Spa Days & Group Bookings

Spa Days are payable in advance and subject to normal terms and conditions. These prices are valid at Obsession Branston only and are subject to change without prior notice. All prices are inclusive of VAT at the prevailing rate.

Cancellation Policy

The Spa Day treatments you have booked are especially devoted to you. A minimum of 48 hours notice is kindly required for the cancellation of Spa Days. We regret that all Spa Days are non refundable but can be moved to an alternative day providing 48 hours notice is given. Group bookings of 5 or more require 21 days written notification and all Spa Days must be pre-paid.

Vouchers

Obsession spa day vouchers or gift vouchers are valid for one year from the date of purchase. Vouchers are non refundable and non transferable. Vouchers cannot be exchanged for cash. When redeemed, change cannot be given and a credit applied. Please check with Front of House upon booking.

Warm thanks for your understanding and support in helping us to be the best we can be for you.