… just a few Really Important Details when making an appointment
Just a few points for you to note so that everything is crystal clear. If you aren’t sure, please just ask when you book your appointment or arrive.
To avoid any confusion, our definition of long hair is hair that is below shoulder length.
We take your personal satisfaction and safety very seriously, so to help us maintain our 5 star service, we ask clients receiving the following treatments to take skin tests:
Hair Tint Test
Clients who have not enjoyed a colour treatment with us within the past 3 months are required to have a skin test 48 hours prior to your appointment.
Eyelash & Eyebrow Tint Test
Clients who have not experienced an eyelash or eyebrow tinting with us within the past 6 months are required to have a skin test 48 hours prior to your appointment.
Tanning Skin Test
Clients who have not enjoyed a tanning treatment with us within the last 6 months are required to have a tint test 48 hours prior to appointment.
Spa Treatment Contra-Indications
There are contra-indications relating to some spa treatments. Clients with heart conditions, high/low blood pressure, circulatory disorders, gynecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies and possible other conditions are recommended to seek the advice of their doctor prior to booking.
If you have any concerns please check in advance with us (and where appropriate your doctor) prior to making your appointments. If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.
Wicked Wednesday Appointments
We offer a selection of discounted appointments on a Wednesday for £32. Choose from a cut and blow dry, half body massage, Discover Decleor facial (save over £15) or luxury manicure or pedicure (save £10). To enjoy one of these appointments there are a few Terms & Conditions that apply. Wicked Wednesdays are only available on Wednesdays and must be booked on the day. Price cannot be applied to any appointments booked in advance. The appointments are subject to availability and cannot be used in conjunction with any other offer. If you are unsure, please speak to one of our Front of House team who will more than happy to assist you.
The treatments you have booked are especially devoted to you. A 6 hour cancellation notice is kindly required or we regret a 50% fee of the total treatment cost will be charged. Warm thanks for your understanding and support in helping us to be the best we can be for you.
Mobile Phone use in Salon
We understand about busy lives and the need to remain available, if this means you have to have a mobile phone we simply ask that it gets turned to silent.
Our aim is for all our clients to have a wonderfully relaxing, VIP service. There is no such thing as a silly question. Please do not hesitate to ask a question or talk to us about your service or treatment. We are happy to help!