Really Important Details

Just a few points for you to note so that everything is crystal clear. If you aren’t sure, please just ask when you book your appointment or arrive.

Technical/Colour Services

Long Hair

To avoid any confusion, our definition of long hair is hair that is below shoulder length and/or extremely thick.

Skin Tests

We take your personal satisfaction and safety very seriously, so to help us maintain our 5 star service, we ask clients receiving the following treatments to take skin tests:

Hair Tint Test

Clients who have not enjoyed a colour treatment with us in the past 3 months are required to have a skin test 48 hours prior to your appointment.

Eyelash & Eyebrow Tint Test

Clients who have not experienced an eyelash tint or eyebrow tint, with us in the past 6 months are required to have a skin test 48 hours prior to your appointment.

LV lashes or Lash Extensions

Clients who have not enjoyed LV Lashes or Lash Extensions with us in the last 6 months are required to have a tint test 48 hours prior to appointment.

Dermalogica Pro Peel

Clients who have not experienced a Dermalogica Pro Peel with us in the past 3 months are required to have a skin test 48 hours prior to your appointment.

Spa Treatment Contra-Indications

There are contra-indications relating to some spa treatments. Clients with heart conditions, high/low blood pressure, circulatory disorders, gynecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies and possible other conditions are recommended to seek the advice of their doctor prior to booking.

If you have any concerns please check in advance with us (and where appropriate your doctor) prior to making your appointments. If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.

New Guests

If you’re a new guest of Obsession Salon & Spa, we will ask you to pay a 50% deposit to secure your appointment. If your appointment is amended more than 24 hours’ prior to the appointment time, we’ll happily be able to carry the deposit forward to the new appointment time. Amending or cancelling an appointment less than 24 hours’ before the appointment time will mean we’re unable to refund your deposit.

As a thank you, all new clients who complete our Guest Satisfaction Survey (sent via email following the first appointment) can enjoy a £10 voucher to use on your next treatment or service. T&Cs apply*.

Cancellation Policy

The treatments and services you book are especially devoted to you. If you do have to cancel or move an appointment we require a minimum of 24 hours’ notice or regrettably a 50% fee of the total cost will be charged. Deposits used to secure an appointment for new guests can only be transferred to the amended appointment when a minimum of 24 hours’ is provided.

Mobile phone use in salon

We understand about busy lives and the need to remain available. If this means you have to have a mobile phone we simply ask that it gets turned to silent.

Our aim is for all our clients to have a wonderfully relaxing, VIP service. There is no such thing as a silly question. Please do not hesitate to ask a question or talk to us about your service or treatment. We are happy to help!

*T&Cs – Guest Satisfaction £10 voucher

• £10 off any full price treatment or service
• Cannot be used in conjunction with any other offer
• No cash alternative is available
• Valid for use in one transaction only
• One voucher to be redeemed per transaction
• Excludes voucher purchases
• Photocopies will not be accepted and the voucher is non transferrable
• Subject to availability
• Valid for 3 months from date of first visit