Obsession T’s & C’s for Website

Spa Days are payable in advance and subject to normal terms and conditions. Spa day prices are valid at Obsession Branston only and are subject to change without prior notice.

All prices are inclusive of VAT at the prevailing rate.

 

The Spa Day treatments you have booked are especially devoted to you. A minimum of 48 hours notice is kindly required for the cancellation of Spa Days. We regret that all Spa Days are non refundable but can be moved to an alternative day providing 48 hours notice is given. Group bookings of 5 or more require 21 days written notification and all Spa Days must be pre-paid.

Warm thanks for your understanding and support in helping us to be the best we can be for you.

 

All appointments booked at Obsession at the Radisson BLU hotel must be pre-paid.

  

There are contra-indications relating to some spa treatments.   Clients with heart conditions, high/low blood pressure, circulatory disorders, gynecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies and possibly other conditions should seek the advice of their doctor prior to booking.

 

If you have any concerns please check in advance with us (and where appropriate your doctor) prior to making you appointments.   If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.

 

We take your personal satisfaction and safety very seriously, so to help us maintain our 5 star service all clients who have not enjoyed a colour treatment with Obsession within the last 12 months are required to have a tint test 48 hours prior to your appointment.

 

We take your personal satisfaction and safety very seriously so to help us maintain our 5 star service all clients who have not previously had a St Tropez tan with us or not within the last 6 months are required to have a skin test 48 hours prior to their appointment.

 

Clients who have not previously had lash or eyebrow tinting at Obsession, or have not had this service within the last 12 months are required to have a tint test 48 hours prior to their appointment.

Vouchers cannot be replaced if lost or stolen.   Vouchers will be sent by First class post and are sent entirely at the purchaser’s risk, no responsibility will be taken by Obsession for non arrival.   Vouchers cannot be refunded in part or full once purchased.   All vouchers have an expiry date of one year from purchase and will only be extended in extraordinary circumstances for which a charge is made.

To take full advantage of your personal treatment time with Obsession we encourage Spa clients to arrive 15 minutes before your appointment time and Hair clients to arrive 5 minutes before your appointment time. This means we can fully understand your dreams, hopes and desires from the treatment and live up to your expectations. Sadly arriving just 5 minutes late will mean we have less time to dedicate to you and will reduce your wonderful treatment experience.

 

All Spa treatment times stated include your lifestyle consultation.

 

When visiting the Spa we recommend minimal jewellery as it can easily be lost and can hamper treatments.

 

No items may be left on the premises when you depart, please ensure that you take all your belongings with you.

 

We understand about busy lives and the need to remain available, if this means you have to have a mobile phone we simply ask that it gets turned to silent.

 

The treatments you have booked are especially devoted to you. A 6 hour cancellation notice is kindly required or we regret a 50% fee of the total treatment cost will be charged. Warm thanks for your understanding and support in helping us to be the best we can be for you.