Just a few points for you to note so that everything is crystal clear. If you aren’t sure, please just ask when you book your appointment or arrive.
Technical/Colour Services
Long Hair
To avoid any confusion, our definition of long hair is hair that is below shoulder length and/or extremely thick.
Skin Tests
We take your personal satisfaction and safety very seriously, so to help us maintain our 5 star service, we ask clients receiving the following treatments to take skin tests:
Hair Tint Test
Clients who have not enjoyed a colour treatment with us in the past 3 months are required to have a skin test 48 hours prior to your appointment.
Eyelash & Eyebrow Tint Test
Clients who have not experienced an eyelash tint or eyebrow tint, with us in the past 6 months are required to have a skin test 48 hours prior to your appointment.
LV lashes or Lash Extensions
Clients who have not enjoyed LV Lashes or Lash Extensions with us in the last 6 months are required to have a tint test 48 hours prior to appointment.
Dermalogica Pro Peel
Clients who have not experienced a Dermalogica Pro Peel with us in the past 3 months are required to have a skin test 48 hours prior to your appointment.
Spa Treatment Contra-Indications
There are contra-indications relating to some spa treatments. Clients with heart conditions, high/low blood pressure, circulatory disorders, gynecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies and possible other conditions are recommended to seek the advice of their doctor prior to booking.
If you have any concerns please check in advance with us (and where appropriate your doctor) prior to making your appointments. If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.
Cancellation Notice
The treatments you have booked are especially devoted to you. A 6 hour cancellation notice is kindly required or we regret a 50% fee of the total treatment cost will be charged. Warm thanks for your understanding and support in helping us to be the best we can be for you.
Mobile phone use in salon
We understand about busy lives and the need to remain available. If this means you have to have a mobile phone we simply ask that it gets turned to silent.
Our aim is for all our clients to have a wonderfully relaxing, VIP service. There is no such thing as a silly question. Please do not hesitate to ask a question or talk to us about your service or treatment. We are happy to help!
Our Salon
Offering the ultimate holistic experience in sublime treatments and luxurious hair and beauty services in the heart of Lichfield town centre.
Our Hair Services
As one of the top 50 L’Oréal salons, our expert team deliver the latest in innovative, artistic and creative hair services.
Our Beauty Services
Beauty treatments and spa are underpinned by scientifically advanced professional spa products offered through the internationally renowned L’Oréal brand, Decléor and Italian brand, Comfort Zone.